Data controller: PANEK&PUGLESI LIMITED, trading as ModeClean.
1. Who we are
ModeClean is a trading name of PANEK&PUGLESI LIMITED, company number 15670265, registered in England and Wales. The registered office is 4 Third Avenue, London, W3 7RT.
Contact us about privacy at infos@modeclean.co.uk or by telephone on 07827 583304.
2. Information we collect
- Identity and contact information, including your name, phone number and email address.
- Service information, including property address, postcode, preferred date, service type, frequency, property details, access information and notes you choose to provide.
- Communications sent by email, phone, WhatsApp or through the website.
- Booking, quotation, payment and transaction records where a service proceeds.
- Basic technical and security information generated when you use the website, where necessary to operate and protect it.
Please do not include unnecessary sensitive personal information in the booking form.
3. Why we use your information and our lawful bases
- To respond to enquiries and prepare quotations: taking steps at your request before entering a contract and our legitimate interests in managing enquiries.
- To confirm and deliver cleaning services: performance of a contract.
- To manage payments, accounts, tax and legal records: performance of a contract and compliance with legal obligations.
- To prevent misuse, fraud and security incidents: our legitimate interests in protecting the business and users.
- To send direct marketing: consent where required. You can withdraw consent at any time.
- To use non-essential analytics or similar technologies: consent. These technologies must remain inactive unless you choose to accept them.
4. Who we may share information with
We share information only where reasonably necessary with service providers that support hosting, email, communications, payments, accounting, legal compliance and service delivery. We may also disclose information where required by law, regulators, courts, insurers, professional advisers or law-enforcement bodies.
Cleaning personnel receive only the information reasonably needed to deliver the agreed service.
5. International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we require an appropriate legal transfer mechanism and proportionate safeguards.
6. How long we keep information
- Unsuccessful or general enquiries are normally retained for up to 24 months after the last meaningful contact, unless a longer period is needed for a dispute or legal reason.
- Booking, invoicing, payment and tax records are normally retained for up to six years after the relevant financial period, where required for legal, accounting or tax purposes.
- Marketing records are kept until consent is withdrawn or the information is no longer needed.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information; object to particular processing; receive portable information; and withdraw consent.
To exercise a right, email infos@modeclean.co.uk. We may need to verify your identity.
8. Complaints
Contact us first so we can investigate. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
9. Security
We use proportionate technical and organisational measures designed to protect personal information. No internet transmission or storage method is completely risk-free.
10. Third-party links and WhatsApp
The website may link to external services such as WhatsApp. Those providers control their own processing and privacy information. Review their policies before sending information.
11. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The current version will remain published on this page.